FAQ - Frequently Asked Questions

Questions (click on the question to get the answer)

1) Is there any other way to order your products besides ordering online?
2) Do I need the original FREE CD to run the other CD’s?
3) Does the QuickVerse software run on Windows Vista or 7?

4) Does the QuickVerse software run on a Mac?
5) How long does it take to receive your Libraries on CD?
6) Can I check the status of my order?

7) It has been more than 5 weeks, and I have not received my order, what should I do?
8) I ordered a Pre-Release or Pre-Publication, when will it be shipped?
9) Can I get a different translations of the Bible, like an NIV?

10) Does this software work on a PDA? (eg. Palm, Windows CE, etc.)
11) Do you ship internationally?
12) How much is shipping?

13) What currency are the dollar amounts in?
14) Is there any way to contact your Customer Service department?

15) I am having problems installing the software, can you help me?

16) What is your privacy policy?
17) What is your return policy or refund policy?

Answers

1) Is there any other way to order your products besides ordering online?

No, currently we accept only online orders.

2) Do I need the original FREE CD to run the other CD’s?

No, each CD includes the QuickVerse software.

3) Does the QuickVerse software run on Windows VISTA or 7?

All E4 CDs with QuickVerse 2008 or later, will run on Vista or 7.
CDs with QuickVerse 2006 need to be imported into QuickVerse 2008 or later to run in Vista or 7. If you need QuickVerse 2008, all E4 CDs ordered after 10/1/2009 come with QuickVerse 2008! So order a free CD after that date! Yes, our software runs on Windows 3.0, 95, 98, 2000, Me and XP.

4) Does the QuickVerse software run on a Mac?

No, we are sorry the software presently only runs on the Windows operating system.

5) How long does it take to receive your Libraries on CD?

Once we receive and process your order, the products are shipped. The process of processing, packaging and mailing your order may take 3 to 5 weeks.

6) Can I check the status of my order?

You most definitely can. If you would like to see if your CD has been shipped, go to our "Order Tracking" page. Click here to go to that page (note: if you are not already logged in, you will be prompted to).

7) It has been more than 5 weeks, and I have not received my order, what should I do?

Email us at customerservice@e4.net with the order details.

8) I ordered a Pre-Release or Pre-Publication, when will it be shipped?

The CDs for Pre-Release or Pre-Publication offers are shipped as soon as the product is finished and ready for shipping. We offer these products early (at a reduced donation amount) to help us pay for the production of the CDs.

9) Can I get a different translations of the Bible, like an NIV?

We offer a variety of bibles on our different CDs, including the King James Version, New Living Translation and the New King James Version. If you would like to purchase other translations (like the NIV) of the Bible you can do so by ordering them through QuickVerse(www.QuickVerse.com).

10) Does this software work on a PDA? (eg. Palm, Windows CE, etc.)

At the present time, our products do not work on PDAs.

11) Do you ship internationally?

Yes we do.

12) How much is shipping?

Shipping is $8.95 in the United States, and $10.95 internationally for the first item and $2.75 for each additional CD.

13) What currency are the dollar amounts in?

The dollar amounts are in US Dollars.

14) Is there any way to contact your Customer Service department?

You may reach us by email at customerservice@e4.net

15) I am having problems installing the software, can you help me?

Read our Technical Support page (click here)

16) Privacy Policy

Personal information and other data we collect:

www.FreeBibleSoftware.com and Ephesians Four Group (a.k.a. E4 Group) collects personal information when you register for an E4 service or otherwise voluntarily provide such information. We may combine personal information collected from you with information from other E4 services or third parties to provide a better user experience, including customizing content for you.

E4 uses cookies and other technologies to enhance your online experience and to learn about how you use E4 services in order to improve the quality of our services.

E4 servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request.

Uses

We may use personal information to provide the services you've requested, including services that display customized content and advertising.

We may also use personal information for auditing, research and analysis to operate and improve E4's technologies and services.

When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

E4 processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country.

17) Refund Policy

Since our software is distributed in non-sealed packaging, E4 cannot offer any refund on software. The reason being, is that users could simply install the software and then ask for a refund since there is no seal on the package to begin with.

Items that arrive damaged or defective may be exchanged for the identical item within 10 days of arrival.